Before Dispatch
Ready-stock orders may be cancelled before dispatch if the order has not already been packed, shipped, or handed to the courier.
Nadvenu Policy
Cancellation Policy
Cancellation rules for ready-stock and custom flute orders.
After Dispatch
Once an order is dispatched, cancellation may not be possible. You can contact support for available options based on courier status and product eligibility.
Custom Orders
Custom orders may not be cancellable after work begins, especially for engraving, color finish, special tuning, bamboo selection, or personalized setup.
COD Orders
Cash on Delivery orders may be confirmed by phone or WhatsApp before dispatch. Repeated refusal of COD delivery may restrict future COD availability.
How To Request
To request cancellation, contact support with your order number, registered email or phone, and reason for cancellation.