Return Eligibility
Returns are reviewed case by case for wrong item, transit damage, or clear product issue reported soon after delivery. The product must be unused, undamaged by the customer, and returned with original packaging where possible.
Nadvenu Policy
Returns & Refunds
Return and refund guidance for handmade Nadvenu flute orders.
Custom Products
Custom engraved, customized color, special tuning, hand orientation, or made-to-request flutes may not be returnable unless there is a confirmed manufacturing or dispatch error.
Damage Claims
For transit damage, contact us with order number, package photos, product photos, and unboxing details as soon as possible so we can review the issue with the courier.
Refund Method
Approved refunds are processed to the original payment method where possible. COD refunds may require bank or UPI details from the customer.
Processing Time
Refund timing depends on review, return pickup or receipt, payment partner timelines, and bank processing. Support will share updates after approval.